FAQ
01
01
01
Can it turn out that despite the ticket and check-in, I will not receive a seat and will not fly in the regular time?
02
What is personal item hand luggage?
03
Can I always take my hand luggage on board the plane?
04
Can I take food and drink with me?
05
What is an extra legroom and can all passengers sit there?
06
What documents should you remember before traveling?
07
Will I always be able to sit next to my companion?
08
Can I always check in checked baggage?
09
Are the planes waiting for passengers?
10
What time do the gates close?
11
What time do I have to arrive at the airport the latest?
12
Can I always check in online?
/
01
Can it turn out that despite the ticket and check-in, I will not receive a seat and will not fly in the regular time?
Yes. Most often this is because the airline has sold more tickets than the capacity of the aircraft, all passengers have checked in and reported to the Gate. In such a situation, the airline is obliged to offer the passenger an alternative connection to the destination airport at its own expense and to pay compensation for refusal to fly. The passenger should receive a leaflet about his rights in such a situation, the so-called passenger rights. Everyone can also access them via the carrier's website. If you know that volunteers are looking for volunteers on the cruise, and you can afford a later cruise, apply! This is a good chance to repair your own funds ;)
Back to questions list
02
What is personal item hand luggage?
Most airlines allow you to have standard hand luggage (dimensions and weight are specified in the carrier's regulations) and smaller personal item luggage, which can be a handbag, a small laptop bag, a small backpack, a camera case, an umbrella etc. Such a small hand luggage. should always be placed under the seat in front or your own, depending on the carrier's requirements. If there is an obligation to hand luggage in the hold, the passenger gives the larger luggage and takes the personal item on board. Passengers sitting at the emergency exits are prohibited from placing hand luggage under their seat. Remember! Put larger hand luggage in the overhead compartment with the wheels inwards and the smaller one under the seat. Thanks to this, each passenger will find a place for their luggage ;)
Back to questions list
03
Can I always take my hand luggage on board the plane?
Each passenger is guaranteed to have hand luggage, while the amount of luggage, or the permissible size and weight, may differ depending on the airline. Occasionally, passengers will have to leave their luggage in the hold for free due to the limited capacity of the luggage lockers on board the aircraft. In such a situation, items prohibited for transport in the hold should be removed from the luggage and taken on board, e.g. electronic cigarettes. If you travel only with hand luggage, be sure that it meets the carrier's requirements, otherwise you may be charged the cost of checking it in at Gate. The price for such excess baggage is high. Don't take any chances ;)
Back to questions list
04
Can I take food and drink with me?
Yes, as long as you consume them before or during the trip. Customs regulations of a given country may prohibit the transport of certain goods, e.g. meat, milk, seeds, etc., both in hand luggage and in checked baggage. Also remember that any liquids, gels, cosmetics with a packaging capacity of more than 100 ml. will have to be removed at security checks if you are carrying them in your hand luggage. A passenger traveling with an infant may obtain permission from the security control employee to transport more milk for the child's needs. Consuming drinks bought in the duty-free zone or prepared by yourself sandwiches on board the plane is allowed, but not in a good tone ;)
Back to questions list
05
What is an extra legroom and can all passengers sit there?
An extra legroom is a place with extra legroom. Most often, such places are located in the emergency rows or the first rows of a given service class. Some airlines have introduced the possibility of paid booking of such a place. Others allow a free seat selection. If this place is located at an emergency exit, the passenger must meet certain safety requirements, including be of the appropriate age, have no health problems, or be able to use English or any other language indicated by the line. Each line specifies exactly who can occupy such places. If a passenger buys such a seat and it turns out that he has a broken leg or is pregnant, the staff at Checkin or Gate is obliged to replace such a seat with a standard one. Remember that in the event of an emergency landing, you will be responsible for helping with the evacuation ;)
Back to questions list
06
What documents should you remember before traveling?
Check in advance what identity documents are required when traveling to a given country. To do this, visit the website of your country's Ministry of Foreign Affairs. A valid ID card or passport may not be sufficient. Some countries require the document to be valid on arrival, while others may require it to be valid e.g. min. 150 days from the date of arrival, or for the entire stay. Also, always have a printout of your flight booking with you. Usually you won't need it, but there are times when it may come in handy. Also remember about the identity documents for the child. Each passenger must have their own ID, even an infant. If you do not have the required documents, you may be refused a flight, and in such a situation you are not entitled to a refund. Remember that a photo of an ID card is not enough, just like a driving license ;)
Back to questions list
07
Will I always be able to sit next to my companion?
To have a guaranteed seats together, it's best to check in online and select specific seats. Seat reservations can also be made when purchasing the ticket. Occasionally, seat selection will require an additional fee. Always check the carrier's terms and conditions. When traveling with a small child, it is the airline's responsibility to ensure that an accompanying person will accompany them during the flight. In the case of separate seats, you should report it to the passenger service at Checkin or Gate, or inform the crew on board about this fact or try to change with other passengers on board. If you care about a specific place, it is worth paying extra ;)
Back to questions list
08
Can I always check in checked baggage?
Many airlines have introduced cheaper tickets that not include free checked baggage. It is best to check it at the stage of buying the ticket whether it includes checked baggage or how much is the baggage allowance. In the case of a journey with a change and a second flight operated by another carrier, check that the size and weight of the luggage will not exceed the permitted limits. Buying luggage online will be cheaper than at the airport ;)
Back to questions list
09
Are the planes waiting for passengers?
If the passenger does not show up in the regular time at the Gate, he is withdrawn from the cruise. If he travels with checked baggage, his baggage is also withdrawn from the cruise. Airplanes must depart on time, unless there are emergencies, such as a technical fault or late arrival of the plane from the previous flight. If a passenger is traveling with a transfer and his first flight is delayed, in most cases the second plane will not wait for him. It is the carrier's decision, however, it is recommended to report to the Gate for the second flight. After arrival at the transfer airport, check the status of your second flight on the airport screens ;)
Back to questions list
10
What time do the gates close?
Each line itself determines the end time of boarding the so-called end of boarding. Check the line regulations in advance. To avoid unnecessary stress, it is recommended to be present at Gate approximately 1 hour before the scheduled departure. After passing the security check, pay attention to the airport screens, as the Gate number may change. Be near your Gate ;)
Back to questions list
11
What time do I have to arrive at the airport the latest?
To avoid unnecessary stress, you should come to the airport at least 2 hours before the scheduled departure. If you have a boarding pass, it is enough to pass the security check and go to the appropriate gate. When traveling to countries outside the Schengen area, it is also required to pass through passport control. Sometimes a passenger is forced to wait in a long line to check in, then to security checks and then to passport control. Remember that on the way to the airport there may be situations beyond your control. Have enough time;)
Back to questions list
12
Can I always check in online?
The regulations of a given airline specify whether online check-in is possible or whether check-in at the airport is required. It is best to visit the carrier's website early and check the applicable regulations to avoid additional fees. Airlines also provide dedicated call center or chat where you can contact a consultant. When traveling by a charter airline, the travel agency representative can also provide the necessary information. Check in earlier;)
Back to questions list